However, in certain exceptional cases where the order has been cancelled within 24 hours of placing the order through our website(https://jkdgroups.com/), the company may accept the cancellation request.
The acceptance of cancellation would depend upon the shipment of the product. If the shipment has been affected before cancellation i.e. within 24 hours itself, the cancellation would be allowed only after deduction of shipment charges or any other statutory charge as are applicable on the company. In no case cancellation of order would be accepted after 24 hours of placing the order. For more information please contact our customer care.
A refund can take up to 15 working days from the time the refund request has been approved. A customer will be informed about the refund via email.
After reviewing the details as mentioned above, our customer care will convey whether the return / exchange request can be taken forward or not.
Please mail your shipment details the day when you have dispatched your damaged or wrong product
If the return / exchange request is accepted by our customer care the same will be forwarded to companies concerned team and you will be asked to send the product for physical verification.
No return / exchange would be provided if the product sought to be returned is a free product provided by jkdgroups.com.
No return / exchange will be provided where Customer refused to collect the delivery; or where our channel partners for delivery has, made adequate delivery attempts, but in each case the attempts remain unsuccessful.
