At JK Distributions and Online Services Private Limited, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange, subject to the terms outlined in this policy.

1. Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange, the following conditions must be met:

The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
A receipt or proof of purchase is required.
The return request must be made within 10 days of receipt of the item.

2. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

Gift cards
Downloadable software products
Perishable goods such as food, flowers, newspapers, or magazines
Personal care items such as cosmetics and hygiene products
Sale items or items purchased with a discount coupon

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support team at [contact information] to request a return authorization.
Once your return request is approved, you will receive instructions on how to return the item.
Pack the item securely in its original packaging and include all accessories, manuals, and documentation.
Ship the item to the address provided by our customer support team. Please note that you will be responsible for the shipping costs associated with returning the item.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure that it meets the eligibility criteria. If the item is approved for a refund, the following process will apply:

We will notify you of the approval or rejection of your refund via email.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 days.
Shipping and handling charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Time Periods

At JK Distributions and Online Services Private Limited, we process refunds as quickly as possible. Below is a table indicating the typical refund processing times for different modes of payment:

Mode of Payment	Refund Processing Time
Credit Card	5-7 business days
Debit Card	7-10 business days
Net Banking	5-7 business days
UPI (Unified Payments Interface)	2-4 business days
Wallets (e.g., Paytm, PhonePe)	2-4 business days
Cash on Delivery (Refund to Bank Account)	7-10 business days

Please note that the actual time for the refund to reflect in your account may vary depending on your bank or card issuer's policies.

5. Exchanges

If you need to exchange an item for the same product, please contact our customer support team at [contact information]. Once the exchange request is approved, you will receive instructions on how to proceed with the exchange. Please note that you will be responsible for the shipping costs associated with returning the original item and shipping the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [contact information] within 10 days of receipt. We will provide instructions on how to return the item and issue a replacement or refund as appropriate.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: contact@jkdgroups.com
Phone: +91 76749 43467
Address: JK DISTRIBUTIONS AND ONLINE SERVICES
48-538/1/1/B, Ganesh Nagar, Chintal, Quthbullapur, Jeedimetla Mainroad, Medchal-Malkajgiri (dist),
Hyderabad, Telangana. Pincode: 500054.